Support

Greastone Support Packages

At Greatstone , we are very aware of the critical role that our products can play in your business. Whether it is conversion of Office documents, web pages or spreadsheets to PDF or more complex workflows requiring the application manipulation and interogation, our PDF tools may often be central to the delivery of your products and services to your customers.

In order to provide that all important insurance if things do go wrong, or if you need help with the installation of new versions or service packs, Greatstone offers four levels of support to our customers:

Click here to read about our Support Policies.

Greatstone Platinum is our new premier service which is guaranteed to help you get the most out of the activePDF product range and ensure that your installation is properly integrated.

It provides:

A 10% discount on the product/s purchased with a Greatstone Platinum support contract.
A choice of a day’s
- Consulting
- Product Installation and Solution Implementation
- Product Training
Use of special telephone number to one of our network of technicians during an extended working day of 8:00 - 21:00 plus
Email support to a dedicated email address plus
LiveHelp via our website

Cost £1999 + VAT per annum

Use of special telephone number to one of our network of technicians during an extended working day of 8:00 - 21:00 plus
Email support to a dedicated email address plus
LiveHelp via our website

Cost £1250 + VAT Per Annum

Use of special telephone number to one of our network of technicians during the working day of 9:00 - 17:00 plus
Email support to support@greatstone.co.uk plus
LiveHelp via our website

Cost £850 + VAT Per Annum

Message service to our technicians via our office
Email support to support@greatstone.co.uk plus
LiveHelp via our website

Cost £250 + VAT Per Annum

To purcahase a support package click order url above or contact Greatstone UK

Telephone: +44 (207) 371 2735 Email: sales@greatstone.co.uk