Support

At Greatstone, we are very aware of the critical role that our products can play in your business. Whether it is the automation of Office formats, conversion of web pages or spreadsheets to PDF or more complex workflows requiring the application manipulation and interrogation, our tools may often be central to the delivery of your products and services to your customers.

In order to provide that all important insurance if things do go wrong, or if you need help with the installation of new versions or service packs, Greatstone offers four levels of support:

Please note: Only one of our support products are available for purchase at any one time.

Greatstone Platinum Support

  • A 10% discount on the product(s)
  • A choice of one day of Consulting, Product Installation and Solution Implementation or Product Training
  • Standard working day support from 09:00 - 17:00 on a dedicated support number
  • Extended working day support 08:00 - 21:00 on a dedicated support number
  • Email support to a dedicated email address
  • LiveHelp via our website

Cost £1,343.00 GBP + VAT per annum

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Greatstone Gold Support

  • Standard working day support from 09:00 - 17:00 on a dedicated support number
  • Extended working day support 08:00 - 21:00 on a dedicated support number
  • Email support to a dedicated email address
  • LiveHelp via our website

Cost £676.00 GBP + VAT per annum

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Greatstone Silver Support

  • Standard working day support from 09:00 - 17:00 on a dedicated support number
  • Email support to support@greatstone.co.uk
  • LiveHelp via our website

Cost £483.00 GBP + VAT per annum

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Greatstone Bronze Support

  • Email support to support@greatstone.co.uk
  • Message service to our technicians via our office
  • LiveHelp via our website

Cost £291.00 GBP + VAT per annum

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* Excluding any other offers.